Privacy Policy

Effective Date: August 2026

Vivid Solutions+ (“Vivid Solutions+,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request our services, contact us, or schedule a consultation.

This Privacy Policy explains how we collect, use, disclose, and protect information collected through our website and related services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name

• Email address

• Phone number

• Mailing or service address

• Information about your cleaning or organizing needs

• Information submitted through contact forms

• Information provided when scheduling a consultation or requesting a quote

• Any other information you choose to provide when communicating with us

We may also automatically collect certain information when you visit our website, such as:

• IP address

• Browser type and device information

• Operating system

• Pages visited

• Date and time of visits

• Referring website or page

• General website usage and interaction information

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests

• Provide residential, commercial, realtor cleaning, and organizing services

• Schedule consultations and appointments

• Provide estimates or service information

• Communicate with you about requested services

• Confirm or manage appointments

• Improve our website, services, and customer experience

• Maintain website security and prevent fraudulent or unauthorized activity

• Send service-related communications

• Comply with applicable legal obligations

We will not use your personal information for purposes unrelated to our business without your consent unless otherwise permitted or required by law.

3. Scheduling and Third-Party Services

Our website may use third-party services to facilitate appointment scheduling, communications, website functionality, analytics, payment processing, or other business functions.

When you use a third-party service through our website, that service may collect and process information according to its own privacy policy and terms.

We encourage you to review the privacy policies of any third-party services you use through our website.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, and maintain website security.

Cookies may be used to:

• Remember preferences

• Improve website performance

• Analyze website traffic

• Understand visitor behavior

• Support website functionality

• Help protect the website from security threats

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

5. Analytics and Website Services

We may use analytics and website-related tools to understand how visitors interact with our website and to improve our online services.

These tools may collect information such as your IP address, browser information, pages viewed, referring pages, and general usage information.

Where applicable, third-party providers may process this information according to their own privacy policies.

6. How We Share Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with:

• Service providers who assist us with website hosting, maintenance, scheduling, communications, analytics, or other business operations

• Contractors or personnel who need information to provide requested services

• Professional advisors when necessary

• Government authorities or law enforcement when required by law

• Other parties when necessary to protect our rights, property, safety, or the safety of others

Third-party service providers are expected to use personal information only as necessary to provide services to us or as otherwise permitted by applicable law.

7. Communications

If you provide us with your phone number or email address, we may contact you regarding:

• Your inquiry

• Requested services

• Appointments

• Estimates

• Service updates

• Other communications related to your relationship with Vivid Solutions+

If you receive promotional communications from us, you may request to stop receiving them by following the unsubscribe instructions included in the communication or by contacting us directly.

Please note that you may still receive necessary service-related communications.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through our website.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and fulfill other legitimate business purposes.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and other websites.

For example, our website may provide links to Facebook or third-party scheduling services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your personal information is collected or used

• Opt out of certain marketing communications

• Exercise other privacy rights provided by applicable law

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

13. North Carolina Residents

Vivid Solutions+ is based in North Carolina and provides services primarily in the Raleigh-area communities listed on our website, including Wake Forest, Rolesville, Creedmoor, Youngsville, Oxford, Butner, and Raleigh.

If you are a North Carolina resident, applicable state privacy laws may provide you with certain rights regarding your personal information. We will handle valid privacy requests in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to periodically review this page to remain informed about how we protect your information.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Vivid Solutions+:

Vivid Solutions+
Phone: (984) 331-9544
Email: [email protected]

You can also contact us through the Contact Us page on our website.